Shipping Policy
Last updated: 2026-07-02
Sauna Living, operated by Finnport Inc., ships from Thunder Bay, Canada. The policy below describes how shipping works for online orders.
Where We Ship
We currently fulfill orders to addresses within Canada. Live shipping rates are calculated and shown at checkout based on your shipping address — or choose in-store pickup at our Thunder Bay showroom, where available.
Rates
Shipping rates are calculated at checkout in real time based on package weight and your destination. We pass through the carrier rate without markup.
Processing Time
Most orders are picked, packed, and handed to the carrier within 1–2 business days of payment. Orders placed after 2 PM Eastern, on weekends, or on Canadian holidays ship the next business day.
Transit Time
Estimated transit time after shipping (Canadian destinations):
- Ontario / Quebec: 1–3 business days
- Maritimes / Prairies / BC: 3–7 business days
- Northern territories: 5–14 business days
These are carrier estimates, not guarantees. Weather and carrier capacity can extend transit time.
Tracking
You'll receive a shipping confirmation email with a tracking number once your order ships.
Damaged or Lost Shipments
If your package arrives damaged, photograph it before opening and contact us within 7 days. For lost shipments, we'll work with the carrier to file a claim — please allow up to 14 days from the original estimated delivery before reporting a package as lost.
Address Errors
Please double-check your shipping address at checkout. We can't intercept or re-route packages once they're in transit. If a package is returned to us due to an undeliverable address, we'll contact you to arrange re-shipping (re-shipping costs are not covered).
In-Store Pickup
Some products are available for in-store pickup only, due to size and weight — this is noted on the product page. Pickup orders are ready at our Thunder Bay showroom; we'll email you when your order is ready for collection.
Contact
Finnport Inc.
Reach us through our Contact page.